Mamdouh Mounir
Commercial Director
About Me
Mamdouh is a seasoned professional with over 20 years of experience in customer experience management and sales and distribution optimization. He has held senior positions in leading telecom companies such as Roshan and Etisalat Afghanistan, where he delivered outstanding results in terms of revenue growth, customer loyalty and brand recognition.
Bio
Mamdouh has a proven ability to transform the contact center operations from a cost center to a profit center by implementing best practices, innovative solutions and customer-centric culture. He has also demonstrated excellence in reengineering the sales and distribution channel to enhance efficiency, performance and customer satisfaction at local and regional levels. He has a strong background in developing and executing strategic plans, managing business KPIs and performance metrics, launching new sales channels and partnerships, and overseeing advertising, communications and public affairs programs. He is passionate about creating value for customers, stakeholders and employees through his visionary leadership, analytical thinking and problem-solving skills.
News & Updates
CX Workshop
OUTSOURCY Team
Wireless Federation CEM Webinar with Mamdouh Mounir, from Roshan and Etisalat
CX Guideleines
Imagine walking in your customer's shoes. Every tap, click, conversation, and smile shapes how they feel about your brand. This book shows how customer expectations have changed from just getting good service to wanting smooth, exciting experiences everywhere they interact with you. It's your guide to creating those amazing moments that make your brand stand out!
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Mamdouh Mounir
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