Customer Experience Is Not
A Goal, Its A Marathon
Mamdouh Mounir
About Me
- I am a seasoned executive with over 20 years of experience in
customer experience management (CEM) and sales optimization within
the telecommunications industry. with a proven track record of success
in transforming customer service operations, boosting sales
performance, and driving business growth. Throughout my career, I
held senior leadership positions at leading telecom companies like
Roshan and Etisalat Afghanistan, where he implemented strategic
initiatives that yielded significant improvements in profitability,
customer satisfaction, and market share.
šš²š š¦ššæš²š»š“ššµš:
ššššš¼šŗš²šæ-šš²š»ššæš¶š° š§šæš®š»šš³š¼šæšŗš®šš¶š¼š»: Increased profitability by transforming contact centers into
revenue-generating assets.
š¦š®š¹š²š š®š»š± šš¶šššæš¶šÆššš¶š¼š» šš
š°š²š¹š¹š²š»š°š²: Expanded market reach through effective sales strategies
and partnerships.
š¢š½š²šæš®šš¶š¼š»š®š¹ šš³š³š¶š°š¶š²š»š°š: Optimized performance and profitability using data-driven insights.
šššš¶š»š²šš šš»š»š¼šš®šš¶š¼š»: Launched innovative sales channels to drive growth.
šš²š®š±š²šæššµš¶š½ š®š»š± š š®š»š®š“š²šŗš²š»š: Built strong teams and successfully implemented key projects.
š§š¼š½ šš°šµš¶š²šš²šŗš²š»šš:
š£ššÆš¹š¶ššµš²š± šš ššš¶š±š²š¹š¶š»š²š: A mini Guide for Startup companies.
š£šæš¼š³š¶šš®šÆš¹š² š§šæš®š»šš³š¼šæšŗš®šš¶š¼š»: Increased contact center margins by 36%.
šš»šµš®š»š°š²š± š¦š®š¹š²š š®š»š± šš¶šššæš¶šÆššš¶š¼š»: Improved market penetration and customer satisfaction.
šš»š»š¼šš®šš¶šš² š¦š®š¹š²š ššµš®š»š»š²š¹š: Successfully launched and managed kiosks and affiliate programs.
š§š²š°šµš»š¼š¹š¼š“š ššŗš½š¹š²šŗš²š»šš®šš¶š¼š»: Led the implementation of CRM systems and E-learning
platforms.
š¦ššæš®šš²š“š¶š° š£š®šæšš»š²šæššµš¶š½š: Developed strong alliances to expand brand presence.
Bio
News & Updates
- OUTSOURCY Team
- CX Workshop
- Imagine walking in your customer's
shoes. Every tap, click, conversation,
and smile shapes how they feel about
your brand. This book shows how
customer expectations have changed
from just getting good service to
wanting smooth, exciting experiences
everywhere they interact with you. It's
your guide to creating those amazing
moments that make your brand stand
out!
- CX Guideleines
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